Email support
For bugs, feedback, accessibility, localization, or calculation questions.
support@onsitemath.com →SUPPORT / 01 We can help
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the build.
Tell us what happened, what you expected, and which device and iOS or iPadOS version you use. Please do not include private client or project information.
Restore Pro
Open Settings → Onsite Math Pro → Restore Purchases. Use the Apple ID that made the purchase.
Check a result
Confirm units and inputs, then review the displayed assumptions. Never cut or order from an unverified result.
Local app data
Jobs and calculations stay on your device. Keep device backups if the records are important.
Response time
We normally reply within two business days. Complex calculation reports may take longer while we reproduce the exact inputs.
Useful details
- Onsite Math app version
- Device and operating-system version
- Selected locale and measurement system
- Exact steps and inputs that reproduce the issue
- An optional image with sensitive project details removed